Based on 5848 reviews |
Overall Rating: 4.8
Dana Gray
Ashley Akau
Needed to have a mini split installed and Jake and Adam arrived and was just absolutely outstanding! Awesome customer service! Very informative and did an amazing job! Highly recommend!
Raquel Hironaka
Daniel did an excellent job on clearing our drain and changing the rusted pipes. He was very kind, patient and honest. I would highly recommend him.
Thank you, Steve’s for the great service!
Edelyn Ellwood
Very professional and responsive company. I was called back and texted with the name of the technician, Jeremy who was coming out that day. He answered all my questions and did the cleaning that day. Highly recommend!
Carydee Banks
Chris and Nick is very kind, friendly, knowledgeable and Professional. They are an asset to the company! Looking forward in working with them again. Excellent service!!!
patty lavarias
Alex and Gase did a wonderful job on my plumbing. I can sleep at night knowing everything works properly! Thank you!
Brent Laizure
Del Costa was great. I had a little sticker shock at first, but he provided me with options to make it less painful. I would highly recommend Steve’s plumbing. They are responsive, arrived and competed the job on time, and they guarantee their work.
Joe Gorman
Great experience with Steve’s Plumbing.
My technician Leland was thorough, professional and a nice guy!
Francisco Garcia
Michael from Steve Plumbing did an excellent job! Highly recommend Michael and Steve Plumbing!
Edward Hofstra
Jakob was outstanding he replaced my leaking water faucet 😊
Z P
Jeremy and Steve’s plumbing came out the very next day to troubleshoot a unit that was just serviced! Fast response and fast service! Thanks again!
Steve Olsen
I couldn’t have asked for better service from Kyle. He was professional, honest, and came across as very humble. We requested Kyle specifically because of the great experience we had with him the last time he helped us out.
dave alvaro
Great sevice.
James Kauanoe
Great job !
Heather Kanemoto
Jeremy did an outstanding job servicing our split a/c units. He took the time to explain what he was going to do and provided a quote before he started the job. At the end of the job, Jeremy explained what he did and went over the results. Very professional and helpful. We look forward to having Jeremy visit next year to keep our a/c units in good working order.
Rafael Rodriguez
From the first call to the visit all was great and Cory was attentive and courteous, he explained the work and quote was appropriate too, a great experience, thank you!!!
Chuck Sherman
Ryan Y
Knowledgeable and thorough.
Steve
Great service and quick response. Jeremy explained the issues and offered options to solve my A/C problems. Very satisfied with the work performed and his excellent communication stills. Would recommend Jeremy for all your air conditioning needs.🤙🏼
Kent Fishburn
Wow. Couldn’t belive they came out late Friday. Cody figured it out an minor. Thanks Steve’s plumbing.
Curtis Wall
Nick was very professional and efficient, completing in an timely manner solving my plumbing problem.
Danielle Kama
Daniel, Matthew and Kimo are so friendly and made me feel very comfortable and enlightened. Mahalo
Greg Sarber
Jake did a great job, thanks for all the help, and I will see you again at our next annual service call.
Lynn McCrory
He came and solved the plumbing issue in less than 30 minutes, and left info on how not to have this occur again. It was wonderful.
Aaron Daniel Motuki Herefenua Drake
Great service! Fast and friendly! Much Mahalo! Will recommend 🤙🏾
Empressofme
Staff professional & pleasant. Cory came on a Saturday to turn on a tenant’s gas water heater’s digital pilot light because I live in WA & my brother didn’t know how to do it.
Shih-tzu Mommy
Nicholas was very professional and very knowledgeable. His friendly demeanor made a huge impact on a stressful situation.
Daniel Wilson
I found the tech to be very knowledgeable and professional. He worked diligently to solve our drainage issue and I felt that he went beyond what was expected
Al Tringali
Mike dud a great job determining the problem. The fix was perfect
Hokulani Matutino
My plumbing service was scheduled from hours 7am-12pm. No one reached out to me by 11am to let me know they were running behind schedule. I had to call them. Communication could be improved.
Nathan arrived a little after noon. He was pleasant and professional. Able to resolve my leaking sink within an hour.
Stephanie Ross
Ryan Y is amazing! Highly recommend.
Shay Doyon
I highly recommend Steve’s Plumbing & A/C service! They sent a technician out within 48 hours. Ryan Y was the technician for this job. He was very knowledgeable, courteous, and respectful from beginning until end of the project. He was very down-to-earth and easy to communicate with.
Definitely five stars from me!
Walter Chun
Mike did an outstanding job. Good communicator and on time. We appreciate him and his work. 5+ stars for him
Paula Rodrigues
Anthony Benevides did a terrific job and is very professional. Anthony found lots of leaks that needed to be corrected and now my tenant will save on his water bill. This is the second time I have used Steve’s Plumbing services and I’m very satisfied with their service. I would recommend this company. Sorry I have no photos to show all the work that they did as I’m about 80 miles a way from my rental unit.
Alana Deppe-Mariota
Steve’s Plumbing sent out Daniel to check on our tankless water heater. Unfortunately it needed to be replaced. Daniel went back to their office, grabbed a replacement and had it installed the same day. Responsive. Professional. Highly recommend.
Paul Bennett
Del Costa came and installed my dishwasher, staying late to get the job done. Much appreciated!
Ana Lehua Abbey
We had the best service from Kody!! Thank you sooo much!
Jessie Marie
Ryan Y did a excellent job getting my AC up and going again!
Kam Yu
Mr. Zions paro Amina did a great job repaired our plumbing problems. Very patients answer all our questions and very effective communicating with me and my . wife by explaining everything’s about how he going fix our plumbing problems. Aftrr he completed, he detail cleaning of all the debris. Outstanding employee that I will always call your plumbing service. Thank you
Jeremy Kline
We’ve used Steve’s for about 18 months for all our A/C needs. We’ve used a grew other companies prior to Steve’s, and nothing comes close to their customer service, availability, and follow through. Recently, we had Frank Molina come by and fix our A/C unit. He quickly identified the problem, implemented a solution, and ensured the issue was resolved (even though he’s a Manchester United fan 😜)
After a few visits from Steve’s, we enrolled in their A/C program for regular visits to service our HVAC and A/C (100% worth it).
Overall, strongly recommend.
Sonya Steinhoff
RYAN Y. He did a great job. Very knowledgeable and explain everything.
Michael Dillard
Ryan Y. and Levi gave outstanding service!
Hali’a
Very responsive, Josh “Hoku” did a great job.
9
Called Steve’s Plumbing and had an appointment for the next day. Ladies who spoke to me on phone were super helpful!
John Henry was our plumber. He was nice, polite, explained the problem in layman’s terms, and allowed my wife to watch him work. He also put on disposable shoe covers. It’s nice when contractors take their shoes off at the door, but I’d much rather have covered shoes than dirty, smelly feet on my floors. John Henry ran into issues, but kept working until he replaced the part.
I give 5 stars to the front office/dispatch workers and John Henry the plumber.
The only issue I had was that a plumber was scheduled to arrive between 12pm-5pm. I called the ladies several times and they were great in calling me back. But, communication between the plumber and dispatch personnel needs improvement!
After waiting all day, at 5:00pm the dispatcher returned my call and stated that the plumber was having difficulties and would be with the current customer for another hour, then would have to drive through rush hour traffic (probably another additional hour), which meant plumbing work would not start until 7pm!!! I went ahead and rescheduled for the next day.
The overall rating would actually be 3 stars, but I can’t fault the personnel with whom I interacted, for the delay. I’m hoping that my comments will improve communications between field personnel and the office workers, so these circumstances will not occur in the future.
Kathryn Tanaka
Josh and Cody are life savers!! Extremely friendly, efficient, professional, honest and helpful!! In the future, I will be requesting their services for my plumbing needs.
Joyce Kishimoto
I called Steve’s Plumbing because of the advertisement on TV. I didn’t get other quotes. Someone could come the next day. The plumber was courteous and respectful. He looked at the toilet, diagnosed the problem and showed us the estimate. He had the part and quickly got to work. The cost was affordable for this senior citizen. I am recommending Steve’s Plumbing to all of my friends.
Tracy C
Called in to replace kitchen sink fixture, pipes, garbage disposal, and hot and cold valves. Zachary came out quickly, gave us a quote and got the job done in a professional manner. The wife is happy, so that makes me happy!
Gstring Man
Awesome worker!!!
Marivic Estrala
Cory was nice and professional. He thoroughly inspected where the leak was coming from under sink cabinet. Replaced old dripping garbage disposable. Showed how to correct disposable humming sounds or no sound.
Appreciate Steve’s Plumbing Service.
Steve Morse
I called Steve’s Plumbing and A/C Service late in the afternoon on a Tuesday. They said they could have someone come look at my air conditioner on Thursday. On Wednesday, they called to ask if the tech could come first thing in the morning. Amazingly, two techs, Jake and Adam, showed up first thing in the morning, just like I was told. Even before they performed any work, the customer service was outstanding. Jake and Adam were cheerful, knowledgeable, efficient, and polite. All around, a very nice experience.
Rob Pardini
Mike Garrido was outstanding, very professional and honest, Mahalo Mike!
Leilani Moss
CJ did a great job. He was quick and effective. He is very professional.
MELODY SALE
Frank Molina was a pleasure to work with. He diagnosed my AC problem and help clean up an algae in the AC as well. Would recommend him for future work.
Jeff Swafford
Zack was professional and a cool guy he got the job done fast.
Bonnie Hayes
Our showers were backing up and toilets not flushing properly. I called Steve’s and they sent someone out quickly. Kai was very professional, knowledgeable, and personable. He was unable to fix the issue that day and suggested our septic tank might need to be emptied, but that if that didn’t work to call and he would come back. Although the tank did indeed need to be emptied it did not solve the problem. Kai returned the same day, tried a few different things and solved it. Despite some major surprises, like a geyser of water shooting up, he remained calm and professional. Cleaned it all up and kept smiling! Great technician- we will call Steve’s for any plumbing or ac needs in the future. Truely service with Aloha.
Barry Aneda
CJ was amazing. He was kind, informative, and helpful. Exemplary service. Thank you.
Arlene Kalani
Very knowledgeable and competent. Chris did a great job explaining the details of the work completed. He was professional and helpful.
Tessy Yokota
CJ: Did a great job. Courteous and willingly explained what needed to be done. Will refer others to Steve’s.
Dale S
Alex is awesome!!! He really saved the day. Very fast, friendly and informative. He talked and walked me through every step of the process before, during and after assessing the problem and diagnosing the issue. I’ll definitely request Alex if I need any more plumbing services
Jodi Taira
Alex Amina was awesome! He came after hours to fix my plumbing emergency. He was extremely knowledgeable and professional. Best plumber Ever!
Karl Prater
Dimitris
Very friendly and professional.👍🏼 you get what you pay for “for sure,” and I hope nothing else needs repair soon as thorough and professional as you are.
Mahalo for no mistakes either than getting you here. Very professional 🤙🏽🤙🏽
Jacklyn Hall
Very professional and informative about our AC Maintenance.
Paul Taele
Robert Gracie was great from scheduling appointment to the job. He explained options, his work, and billing very well. The job was done with 110% satisfaction. Great job! Looking forward to contacting you in the future. Faafetai Tele Lava
April-Anjali McCray
Nate was fantastic and took care of all our concerns. He was very professional and thorough in his explanation of our issues. He was able to resolve it with same day service. Could not be happier. Highly recommend Steve’s Plumbing!
Marquis Littlejohn
The service and experience that I had with our tech(Robert Gracie Jr.) was excellent. He was able to pinpoint the issue we were having and got it fixed the same day.
Marla O
I just wanna say, we live in an very old house so whenever issues pops up and my handyman husband can’t fix it, my blood pressure also pops up because that means I’m going to have to call someone to come out and you just never know who you’re going to get – are they going to be honest or jerk you around?!
We had a multiple plumbing issues so I took a chance and called Steve’s plumbing. Without going in to specifics about the plumbing issues, the plumber that was sent was EXCELLENT. I want to thank Zion for being professional, patient, and taking the time to explain exactly what he was doing, showing me the camera footage, and answering all my questions while he had to crawl under our house to taking care of the problems. The cost may have been a little bit more than what I was expecting but I’m happy with his work and that he rechecked to ensure that the problem was solved. I also really appreciate his follow up call to make sure we were ok.
I will definitely be calling Steve’s Plumbing again and asking for Zion. Mahaloz!!!
Robert Mace
I had exellent service from Nicholas Trisolini on my bathroom repairs. I will be using Steve’s Plumbing in the future for all my plumbing needs. The phone customer service was also exellent.
Tammy Smith
Jake and Adam did a great job installing our new AC system. They were very professional and knowledgeable. Jake went above and beyond pointing out and rectifying another issue that we were unaware of.
Will definitely use Steve’s Plumbing and A/C service
J C
Jeremy was the plumber who came by. He was awesome! He was very thorough and took the time to explain everything to me. This was even on the weekend, on a Saturday afternoon. He wasn’t rushed or anything and really help me understand everything. Highly recommend. Thanks again Jeremy!
Jerome
We had a pipe that leaked under ground. We called Steve’s and they came that day.
Kapono did an awesome job finding the leak and repairing it. He gave us quotes to fix the leak and also to repair the entire line, since there was a possibility that we may have problems later. Due to our financial situation, we just fixed the immediate leak only. Kapono was understanding and had compassion about our financial status. If we ever have another plumbing issue, I’ll be requesting Kapono for sure!
Todd Hover
Cody was great. Very efficient and knowledgeable. Would recommend him.
Rich Viñas
Frank is a true professional and did an outstanding job. Recommend this service!
Keith Kahiwa
Great job really satisfied Tony was very knowledgeable and pleasant to deal with would recommend him to anyone
James Goodnight
Del was our service technician. He was excellent prompt and professional. Got the job done good guy.
Roger MacArthur
I would highly recommend the services of Steve’s Plumbing. They were most accommodating in providing me with an attractive contract that was very competitive with other vendors. The installation was coordinated by RYAN with Cobb and Zack doing a the actual installation.The installation was handled with professionalism and the installers were most friendly and accommodating.
All deadlines for completing the job were met .
A cool job.
Mike davis
Great service and communication. From call center to technician “Kerry Rosas”…Only negative is the prices. To clear drain is $650…we have a part of our line that dips and was quoted 18k to dig up and repair…20k to recoat/clean a section off the cast iron pipe…if prices were more reasonable and explain what costs are for service then maybe more legit…I pulled off my toilet flange because it was loose and for Kerry to reinstall was quoted 1000k…to drill 5 bolts into ground…might as well buy the materials and a new drill and do it myself and save 800…However these high prices seem normal for Hawaii…so do it yourself or apply for loan..lol…In end great experience…just need to remortgage my house or sell and just rent….lol….Mahalo n Aloha 😉
Tony Ho
Alex Amina was just great! He has superior customer service attitude and communication skills!
Charles perkins
Maka was Awesome!!! Helpful and accommodating…
Kamaka Camarillo
Leland was professional, friendly and efficient. He cleaned and serviced my plumbing and answered all my questions. He suggested a few things I could do to improve the life of my system and the quality of the water but there was no hard sell. I highly recommend Steve’s for your plumbing and AC needs.
Kurt Freund
I had to have angle valves replaced. Jacob did a great job of replacing them. He was very thorough, and left the work area spotless.
Laura Cage
We recently had your typical unexpected plumbing disaster. Called Steve’s in a panic and Jeremy showed up in a timely manner and saved the day. He was professional, kind, and got the job done. Our water was restored and we were so grateful for his help. Mahalo Steve’s! Until text time 🤙🏼
Michael Schmaltz
Definitely 5 stars. Nathan did a great job. He helped me understand what was going on with our Solar Hot Water Heater. Thoroughly tested it, and fixed the problem. I really appreciated his customer service.
Gloria Kneefel-Plogger
Lopaka Victorino was the technician, and he was very informative regarding my water heater tank. Prompt in sending me several options estimates. He was very honest and trustworthy.
trobbins1965
Steve’s Plumbing & AC was able to get to my issues quickly and efficiently. CJ was a tremendous help very knowledgeable, friendly, respectful and great work. I had several issues that he took care of perfectly. Thanks CJ
Jeanne Mack-McAfee
Leland was on time and very professional. He was able to quickly access the issue with my toilet and replaced all necessary parts. He also snaked the kitchen drain( I like to get that done periodically just to make sure there’s no issues later). He made note of areas of wear and tear which are not issues now, but should be kept an eye on. We discussed how to go about installing an instant hot water heater and made recommendations. He is friendly and knowledgeable. I will definitely use him again in the future.
Nate Markovitz
Ryan and Nick B are solid dudes, thorough inspection and on time.
Robert Mac
Unbelievable customer service. I called to schedule a service call and Tiana answered. She was so patient as I was explaining my situation. She She set me up with an appointment the next day.
The next day came and Moana called apologizing that the plumber was stuck at a job and couldn’t make the appointment. No problem. She put me on the schedule for the next day. The day of the appointment she called to let me know the plumber was finishing up a job in the area and would be here shortly.
Alex the plumber called and said he was at the house and I told him I was about 5 minutes away. He said no problem, that he would wait.
He was so professional and patient as I explained what the issue was. He then walked me through all the different options and thoroughly explained what each entailed. I opted to have a leak detection done and paid the half down.
Eventually he found the leak was in the toilet tank. He said he would just change out the defective parts and not charge me for the leak detection. That saved me so much money and worry. He actually said he didn’t have the heart to charge me for the leak detection because he found it so fast. He just charged me for the parts and labor. Who does that in this day and age? Like I said, unbelievable customer service. I would highly recommend Alex and Steve’s Plumbing.
Mahalo Alex, Tiana and Moana
Zai Jia
Good service. Young tech but he did a good job.
First Island Realty
Kai was great
Ryan Flaherty
Great service! Fast friendly and very knowledgeable!!! Replaced our hot water heater and made great recommendations to improve our water system usage!!! Levi and Alex did a great job communicating from the start of the job to the finish!!! Highly recommend Steve’s Plumbing for any issues you may have!!!
Dennis Morioka
Clarence Jaspar was the plumber that did the maintenance on our water heater. He replaced the anode rod and flushed the heater and the Solar Panels. He was very courteous and efficient, explaining step by step what he would be doing. He left the work area very clean and did a great job.
I would highly recommend Clarense from Steve’s Plumbing for whatever plumbing needs you have.
After doing all of this, the water did not get hot. The next day Clarense returned and opened a valve that he inadvertently left closed when he left. That evening, still no hot water. Today, Clarense came back and assessed the situation and found that the breaker for the heater had tripped. Once he reset the breaker we had our hot water back fifteen minutes later. So yes, I am happy with the work ethic and diligence of Clarence, and the overall concern that Steve’s Plumbing exhibited. Excellent job!!
Shelly Kikila
Nicholas was amazing! He made us feel at ease in explaining everything he was going to do and followed up what he did after completing the job! He called at 7 and was here at 7:30ish! Very respectful! Would definitely recommend him and Steve’s plumbing to family and friends!
John Perales
Kimo, was great and service was same day. Very knowledgeable and friendly.
Leane Darling Horton
Prompt, helpful and knowledgeable.
Ukulelegal Big Island
Always the best service and quality repairs.
The first time I had a disposal issue and another service associate made the repair.
Leland is a gem, he has been out twice now and has done a superior job both times.
I would totally recommend this company. I’m waiting to try air conditioning service in spring!!
Very Satisfied customer, P. Kakalia
J. W.
Steve’s Plumbing is the REAL DEAL! Solid and professional as ADVERTISED! I will definitely be working with them more in the future. Had a backup and leak emergency and the technician Michael Garrido, made time to help us. Wnet way above and beyond to make sure the drain problem was talen care of. Mike explained the what if scenarios to expect, how to fix them and honest and open about cost so there’s no surprise! We are so grateful and HAPPY w/ Steve’s Plumbing!…. Much Mahalos! Keep up the amazing work! Aloha 🤙🏽🤙🏽🙏 Jens W.
Xuwe
Great service by Nathan – quick, courteous & effective.
Maria Perez
Brandon Sulewski came to fix the bottom faucet in one of our bathrooms. He was polite and explained what had to be done. We are fully satisfied and this is our second time using service from you. Mahalo!!!!
Dan
Alex is great. He always takes the time to explain the processes and what will be done. He also looks for the best ways to save his customers money. Steve’s Plumbing is always available when needed.
Dan Nishikawa
This is the third time I have used Steve’s Plumbing, and I would highly recommend their service. Cory was professional and did a great job installing our new bidet.
Ryan Badua
Zachary Yamaguchi was very professional. He explained what he was going to do before he started the job and then again while he was performing the work. His communication skills were top level.
$89
Residential Only Drain Clearing
*Snake Only. Doesn’t include camera inspection, hydrojetting, main line clearing, or removal of any fixtures to gain access. Must be through ground-level accessible cleanout. During normal business hours. Cost is per drain. Presented at time of service. Can’t be combined. Residential only. Restrictions apply.
Valid until 02/28/2025
FREE
Camera Inspection
With Main Line Drain
Clearing. $375 Value.
Limit one per customer. Cannot be combined with other offers.
Valid until 02/28/2025
FREE
Water Testing
Receive A Free Water Testing And Water Filtration Consultation.
Valid until 02/28/2025